ClaimPilot is an AI agent that handles first notice of loss, status inquiries, and customer questions around the clock — for carriers and agencies tired of losing customers to hold music.
ClaimPilot replaces the intake queue with a conversational agent that speaks human, checks your systems, and moves the claim forward — automatically.
Plain language, any channel. Chat, email, voice. No forms to fill, no phone tree to navigate.
Coverage, limits, exclusions — pulled from your carrier feed before the customer finishes their sentence.
Low-complexity claims auto-resolved. Higher-complexity cases routed to the right adjuster with full context attached.
The customer never has to call in. ClaimPilot pushes updates to them before they think to ask.
Insurance CSRs spend 70% of their time on claims intake — the same five questions, over and over. ClaimPilot handles that layer entirely, so your team focuses on cases that actually need a human.
Most AI insurance tools are wrappers around old workflows. ClaimPilot is built from the ground up as an autonomous claims layer — designed for the 80% of claims that don't need a human, and honest about the 20% that do.
We don't start from a general chatbot and add insurance knowledge. We start from the claims object — policy, incident, coverage, triage, decision — and build outward.
Works with any major carrier feed. Not locked to a specific platform. Agencies and smaller carriers can plug in without replacing their existing stack.
When a claim needs human review, the adjuster gets a full briefing — not a chat transcript. Every signal, every decision, every gap flagged.
Every day your team spends on intake is a day they're not closing cases. ClaimPilot turns your claims operation from a cost center into a competitive advantage — without replacing your existing systems.